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Communication Skills for Conflict Resolution, Civility & Respect

The WPN Women’s Professional Network would like to invite you to join us at a workshop on October 17 on “Communication Skills for Conflict Resolution, Civility & Respect”. The workshop will be held from 6:00-8:00pm at the Eleanor Roosevelt Center at Val-Kill, Hyde Park. Pre-registration is required at

For both professional success and personal well-being, it is essential to be able to communicate effectively with a wide range of people in a civil, respectful manner. To be civil is defined to behave in a way that takes into account the well-being of others – to show courtesy, concern and regard for others and their opinions. However, the world today has become increasingly uncivil. Surveys report that discourteous behavior and public displays of anger are at all-time highs, and 69% of Americans believe that we are ruder than we were 20-30 years ago.

Often we may have problems with tolerating people whose opinions differ from ours. What could and should be respectful discussions to exchange different points of view escalate into emotional arguments. Instead of responding aggressively or defensively, we need to listen to what the other person has to say in a manner that respects both their opinion and ours.

All of us encounter rude or difficult people in our personal or professional lives. Some of our co-workers may be difficult, but we have to learn to deal with them for the sake of our professional success and personal well-being. We all experience rude sales clerks, customer service reps, and even general acquaintances. The wrong verbal, as well as non-verbal, reactions can escalate a situation or even perpetuate the relationship into one where you become the unwitting victim.

Our speakers, Dr. JoAnne Myers and Dr. Shannon Roper, are experts in the field of communications. They will help us learn how to:

- Communicate in ways that are positive and civil. - Get your ideas heard while building collaboration and respect. - Overcome misunderstandings and miscommunication. - Learn and respect perspectives that are different from your own. - Deal with difficult or rude people.

We are so thrilled that our event is being held at the Eleanor Roosevelt Center at Val-Kill which is ‘inspiring a generation to lead through mind and heart. To understand their rights and the rights of others. To use their voice for determined action.’ Eleanor Roosevelt was one of the greatest communicators of all times. She published thousands of newspaper and magazine articles, hosted her own radio and TV programs, made countless speeches, held presidential conferences and represented the U.S. as a UN delegate. Whether speaking with regular Americans, UN dignitaries, or world leaders, Eleanor Roosevelt connected with people in a genuine way. She was willing to entertain a variety of perspectives; to be open to contributions from everyone; to create open spaces for dialogue; and to encourage those around her to be as open as she was.

We hope you can join us at this remarkable workshop where, together, we can learn ways to make our world a more civil and respectful place for all.

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